Results

Insight News
April 22, 2025

SAP Q1 solid amid uncertainty

Data to Decisions
SAP in the first quarter delivered cloud revenue growth of 27% from a year ago with total revenue growth of 12%. ...
Larry Dignan
Insight News
April 15, 2025

Anthropic Claude Research integrates with Google Workspace

Data to Decisions
Anthropic said its Claude large language model (LLM) will integrate with Google Workspace to add enterprise documents for its Research feature for Max, Team and Enterprise customer...
Larry Dignan
Insight News
March 28, 2025

Randstad Digital’s Renganathan on data, AI, CX challenges

Marketing Transformation
Raja Renganathan. Chief Growth Officer at Randstad Digital, said enterprises have invested heavily in various platforms, but need to focus on transformation—technical and cultural—...
Larry Dignan
Insight News
March 18, 2025

Adobe's plan: Leverage agentic AI for CX, unify platform

Data to Decisions
Adobe laid out its customer experience vision that includes multiple purpose-built AI agents, automated experiences that can adapt on the fly and scaling personalization. ...
Larry Dignan
Insight News
March 05, 2025

Zscaler delivers strong Q2, says AI driving platform deals

Data to Decisions
Zscaler delivered better-than-expected second quarter results as the company platform is gaining due to its zero trust architecture and the need to secure AI applications. ...
Larry Dignan
Insight News
February 28, 2025

Will CX suffer from an overreliance on AI?

Data to Decisions
Although AI--generative, agentic and everything in between--is viewed as a tool that can improve customer experience there is the risk that enterprises may rely too much on the tec...
Larry Dignan