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Analyst Blog
July 01, 2026

If CRM Is Dead, How Is the Relationship Still Breathing?

Marketing Transformation
There is a conversation that ebbs and flows heralding the demise of categories of technology. One of the favorite tools to meet its grizzly end is CRM. But it is time to debunk a conversation that could be truly detrimental to customer relationships....
Liz Miller
Analyst Blog
January 01, 2017

A critique of Privacy by Design

lt;pgt;One of the dominant methodologies for joining privacy and technology practices is the well meaning quot;Privacy by Designquot;. Unfortunately, quot;PbDquot; doesn't really s...
Steve Wilson