Future of Work

ServiceNow and Microsoft are integrating their respective generative AI bots, ServiceNow Now Assist and Microsoft Copilot, respectively.

ServiceNow, which launched a bevy of generative AI and automation tools across its Now Platform, is giving customers the ability to bring their own large language models (LLMs) to use in Now Assist. The company also is targeting manufacturing operations and partnered with Genesys.

Generative AI will drive IT budgets, but the spending is likely to be spread around a bevy of business units too. The more likely outcome is that generative AI spending for projects will be spread around business units and be absorbed in the budgets that run the entire enterprise.

Atlassian launched Atlassian Rovo, a generative AI assistant built on Atlassian Intelligence, which will operate across the company's teamwork platform. In addition, Atlassian said it was combining Jira Software and Jira Work Management into one project management tool.

Coursera CEO Jeff Maggioncalda said, "we remain in the early stages of understanding how generative AI will reshape the way we live, learn and work."