IBM Watson Engagement Advisor redefines the delivery of customer service. This new supercomputer processes huge amounts of data and “understands” it with astounding speed. Watson provides an opportunity for companies to transform how they deliver support to customers. It may finally be the breakthrough application that supercharges the adoption of self-service. While not every customer service organization may need such powerful computing, the potential breakthroughs are unlimited and deserve a closer look.
IBM Watson Engagement Advisor Brings Supercomputing Power to Customer Support