- Live Event
Aug 30, 2013 9:09pm PDT
| Wednesday, October 2nd | |
|---|---|
| Thursday, October 3rd | |
| Friday, October 4th | |
| TIME | EVENT |
| 4:00 PM - 7:00 PM | REGISTRATION |
| 6:30 PM - 8:00 PM | WELCOME RECEPTION |
| TIME | EVENT |
| 7:30 AM - 8:00 AM | Networking Breakfast & Road to Flawless Expo Open |
| 8:30 AM - 10:00 AM | KEYNOTE: The Road to Flawless Field Service |
| 10:00 AM - 10:30 AM | EXPO HALL BREAK |
| 10:30 AM - 11:15 AM | FIELD SERVICE 2.0 AND BEYOND: The Changing Face of Field Service and How To Adapt (Panel Session) GE Oil & Gas, Luminex |
| 11:30 AM - 12:15 PM | THE CONNECTED TECHNICIAN: Mobility and BYOD for Field Service |
| SPOTLIGHT ON PORTALS & COMMUNITIES: What's New and What's Coming as Salesforce Expands Communities | |
| SPOTLIGHT ON SCHEDULING: What's New and What's Coming in Scheduling and Workforce Optimization | |
| 12:15 PM - 1:30 PM | BIRDS OF A FEATHER LUNCH & EXPO |
| 1:30 PM - 2:15 PM | CASE STUDY:Transforming the customer experience and raising the profile of field service through mobility presented by GE Energy |
| CASE STUDY: Unleashing the Real Promise of Mobile as a Field Service Competitive Differentiator with ServiceMax, presented by Coca-Cola Enterprises | |
| 2:30 PM - 3:15 PM | BUSINESS ANALYTICS: The Top 20 Service Metrics You Should be Tracking |
| SERVICE PROCESS AGILITY 101: Using Service Flow Manager (SFM) and other ServiceMax Innovations to Perfect Service Delivery | |
| PUT YOUR "SMART" FACE FORWARD: Impress Your Customers and Speed Your Cash Flow with Smart Business Docs | |
| 3:15 PM - 3:45 PM | EXPO HALL BREAK |
| 3:45 PM - 4:30 PM | |
| CASE STUDY: The Promise of Social: Getting Real Value From ServicePulse | |
| CASE STUDY: 5 Guiding Priciples for Successful Change Management and Adoption of ServiceMax, presented by Tyco | |
| 4:45 PM - 5:30 PM | SPOTLIGHT ON PARTS: What's New and What's Coming in the Management of Parts, Inventory and Reverse Logistics |
| SERVICE PROCESS AGILITY 201: Using Service Flow Manager (SFM) and other ServiceMax Innovations to Perfect Service Delivery | |
| 6:30 PM - 10:00 PM | FIELD SERVICE PARTY |
| TIME | EVENT |
| 7:30 AM - 8:30 AM | Roundtable Breakfast Sessions & Expo Hall Open |
| 8:30 AM - 9:30 AM | KEYNOTE: John Ragsdale, TSIA |
| 9:45 AM - 10:30 AM | SPOTLIGHT ON CONTRACTS: What's New and What's Coming in the Management of Service plans, Pricing, and Entitlements |
| BUSINESS ANALYTICS: The Top 20 Service Metrics You Should be Tracking | |
| SERVICE PROCESS AGILITY 101: Using Service Flow Manager (SFM) and other ServiceMax Innovations to Perfect Service Delivery | |
| 10:30 AM - 11:00 AM | EXPO HALL BREAK |
| 11:00 AM - 11:45 AM | CASE STUDY: Workbench Wizardry: How to Master Depot Repair, presented by LitePoint |
| CASE STUDY: Strategies to Successfully Align Business and IT for Field Service Success, presented by Bio-Rad | |
| 11:45 PM - 1:00 PM | LUNCH & FINAL EXPO HOUR |
| 1:00 PM - 1:45 PM | THE CONNECTED TECHNICIAN: Mobility and BYOD for Field Service |
| SPOTLIGHT ON PORTALS & COMMUNITIES: What's New and What's Coming as Salesforce Expands Communities and Phases Out "Portals" | |
| SPOTLIGHT ON SCHEDULING: What's New and What's Coming in Scheduling and Workforce Optimization | |
| 1:45 PM - 2:30 PM | SPOTLIGHT ON CONTRACTS: What's New and What's Coming in the Management of Service plans, Pricing, and Entitlements |
| SERVICE PROCESS AGILITY 201: Using Service Flow Manager (SFM) and other ServiceMax Innovations to Perfect Service Delivery* | |
| SPOTLIGHT ON PARTS: What's New and What's Coming in the Management of Parts, Inventory and Reverse Logistics | |
| 2:30 PM - 3:30 PM | CUSTOMER PANEL: The True Business Value of Field Service |
