Join the hosts for a welcome to set the stage for the official day of interactive experiences, mind-blowing keynotes, deep interviews, rich conversations and networking.Read more
Ambient experience delivery will demand a whole new team of rivals be formed that reach across both employee and customer experience driving teams. So the fact that the majority of CX leaders feel that EX and people leaders are largely MIA from the delivery and development of CX strategy is a bigger problem. Hear from this panel of executive leaders reshaping teams how rivals can extract the most from one another to amplify both CX and EX strategies.Read more
It is time to turn up the volume on customer and employee voice. The question is often how and to what purpose. Stakeholder audiences expect personalization, relevance and context…they see how it is done in their "other lives"...Customers know that there are tools and systems that make ambient recommendations to help decision making. Employees know digital experiences help them engage anywhere and any how they decide. Learn how employee AND customer experience leaders are ampliying stakeholder voice in every stage of experience strategy and delivery. Read more
Chris Hummel, author of the just released book, "Revenue Operations: a New Way to Align Sales & Marketing, Monetize Data and Ignite Growth", is a leading CMO and Revenue Leader for F100 organizations…he's also a straight shooter who won't be leaving anything on the table as he discusses where, how and why a new revenue operations model needs to lead growth into the 21st century. Read more
The Metaverse and its resulting economies will demand a shift in thought, strategy and experience thinking. Now isn't the time to wait until the metaverse arrives…now is the time to prepare.Read more
How are organizations preparing for the metaverse and all of the customer expectations? How are executives pushing away distractions? How is the metaverse being defined and how are these leaders thinking ahead of the curve?Read more
CX won't stand still and it won't get easier. Or will it? Will we tune out the noise to focus? Or will tales of the metaverse distract? Hear from CX leaders on what the future holds and how to prevent taking our eyes off the ball.Read more
Critical shifts are happening as customers, employees and investors are all taking a new look at an organization's corporate stand on Environmental, Social and Governance (ESG) issues. But the age of vanity metrics and glossy reports are over. This panel will dive into moving from a voluntary to a mandatory stand.Read more
Paula Kranz serves as the Executive Director of the Novant Health Innovation Lab where she spearheads strategic innovation initiatives. Paula will be sharing some of the rich experiences in play including AR and VR based experieences disrupting the status quo.Read more
Join us for a New York fine Italian dining experience!
The original Scarpetta opened in New York City’s Meatpacking District in 2008 to a critically acclaimed 3-star review from the NY Times. The restaurant’s name is derived from the Italian expression, “fare la Scarpetta,” which means to savor a meal to the last bite.
The philosophy of Scarpetta’s kitchen is to create bold flavors by amplifying the essence of seasonal ingredients. The signature pastas are made in-house daily and are paired with the highest quality, locally-sourced ingredients. Scarpetta’s famous Spaghetti...Read more
A shift is happening in patient experience. From at home care to telemedicine, the patient journey has been transformed. Population health and outcomes matter more than ever and new modalities to improve accessibility and health equity have emerged. Learn what leaders are doing to transform experienes for providers, patients, and their families.Read more
Headliner Disruptor Keynote: Agitate to Stimulate – How Successful Brands EMBRACE A DOSE of Good Friction
Since the moment the first human-invented the wheel, we have been on the hunt to do more with less effort. This has accelerated in recent years with a ruthless focus on creating frictionless experiences. But have we gone too far?
Indeed, not all friction is created equal.
In the quest to reduce bad friction, have we neutered all the good friction? Good friction is essential to induce the much-needed happy chemicals like Adrenaline, Dopamine, Oxytocin, Serotonin, and Endorphins (A DOSE). Good friction that leads to creating Exclusivity, Meaning, Belonging,...Read more
Tune in for a Fireside Chat with the head of Top Coder. We'll share insights on the talent crunch, the hot skills for 2022, and how to set up your own challenge!Read more
AI meet wine. Wine, meet a new experience bringing physical, digital, AI, data and the perfectly paired, chilled and understood wine to your home. Helena Verellen, a seasoned marketer and business strategist (and AX100 leader) with brands like Audible, WWE, Sony Music and most recently Sesame Workshop, will share her journey to founder and CEO of the next experience in wine and electronics.Read more
Experience a segment of CRTV live and on stage as three of our four show hosts talk about top of mind topics and winning strategies from AX leaders Read more
Employee expectations are shifting. The conversation is about the tools, processes and structures in place for personal success. Culture will win the day in the battle over talent across all spaces and places, not just for knowledge workers. The reality is not everyone is ready for this turn towards experiene as a workplace differentiator. These leaders have been living this talk.Read more
Next generation customer and employee experiences will require some shifts in how we think and design engagements and business models. What comes next will be defined by the rule breakers and risk takers willing to intentionally walk away from the status quo. This is the session to start talking about the right risks to advance experienceRead more
The Harvard Club of New York City was founded in 1865 and the site of this year's AX100 awards banquet. With its architectural beauty and long history, the Harvard Club of NYC was one of the first buildings to be named a New York City Landmark. It is also listed on the National Register of Historic Places. Members and alumni have good reason to be justifiably proud of this remarkable building.
Join us in celebrating the winners of this year's Ambient Experience leaders award (AX100) at the dinner and awards ceremony. Proper attire required.
This evening is Cocktail attire...Read more
Join us for more. We'll be back at the hotel for a treat at The Sevile. The Seville is reservation only, so please let the front door folks know you are with the Constellation group.
The Seville is a return to the throwback New York cocktail lounge adapted for today’s social life. A curated music program of old school bangers, ranging from 90’s New York hip hop to 60’s classic rock, energizes the room. With live performances and DJ sets by ‘The Ladies of the Seville,’ this is about music and cocktails that transport you to an authentic feel good place. Welcoming bartenders create...Read more