Breakfast

7:30am - 8:30am, Jun 1

Get acclimated amidst the opulence of The Madison Room Foyer.  We'll have a hot breakfast for you and an opportunity to continue the great conversations from the prior evening.Read more

Blast Off: Welcome to AXS

8:30am - 8:40am, Jun 1

Join the hosts for a welcome to set the stage for the official day of interactive experiences, mind-blowing keynotes, deep interviews, rich conversations and networking.Read more

Liz Miller

VP and Principal Analyst, Constellation Research, Inc.

Dion Hinchcliffe

VP and Principal Analyst, Constellation Research

R "Ray" Wang

Principal Analyst and Founder, Constellation Research

Executive Exchange: Connecting and Collaborating Across a Team of Rivals

8:40am - 9:00am, Jun 1

Ambient experience delivery will demand a whole new team of rivals be formed that reach across both employee and customer experience driving teams. So the fact that the majority of CX leaders feel that EX and people leaders are largely MIA from the delivery and development of CX strategy is a bigger problem. Hear from this panel of executive leaders reshaping teams how rivals can extract the most from one another to amplify both CX and EX strategies.Read more

Portia Mount (Speaker)

VP, Marketing Trane Commercial Americas, Trane Technologies

Liz Miller (Moderator)

VP and Principal Analyst, Constellation Research, Inc.

Andrew Nebus (Speaker)

Director of Digital Strategy, ASRC Federal

Ajda Laprad (Speaker)

Product Marketing Director, ServiceNow

Brain Trust: Getting The Right Stakeholder Voice At The Right Time

9:00am - 9:20am, Jun 1

It is time to turn up the volume on customer and employee voice. The question is often how and to what purpose. Stakeholder audiences expect personalization, relevance and context…they see how it is done in their "other lives"...Customers know that there are tools and systems that make ambient recommendations to help decision making. Employees know digital experiences help them engage anywhere and any how they decide. Learn how employee AND customer experience leaders are ampliying stakeholder voice in every stage of experience strategy and delivery. Read more

Dion Hinchcliffe

VP and Principal Analyst, Constellation Research

Genefa Murphy

Chief Marketing Officer, Five9

Cindy Zhou

Chief Marketing Officer, SecurityScorecard

Julia Bardmesser (BT150 Alumni)

SVP & Head of Data & Analytics, Voya Financial

Headliner Disruptor Keynote: Revenue Operations: Crush the Silos and Connect the Dots

9:20am - 9:40am, Jun 1

Chris Hummel, author of the just released book, "Revenue Operations: a New Way to Align Sales & Marketing, Monetize Data and Ignite Growth", is a leading CMO and Revenue Leader for F100 organizations…he's also a straight shooter who won't be leaving anything on the table as he discusses where, how and why a new revenue operations model needs to lead growth into the 21st century. Read more

Chris Hummel (Speaker)

Managing Director, The Revenue Enablement Institute

Brain Trust: Inside the Metaverse Economy

10:00am - 10:20am, Jun 1

How are organizations preparing for the metaverse and all of the customer expectations? How are executives pushing away distractions? How is the metaverse being defined and how are these leaders thinking ahead of the curve?Read more

John Bollen (BT150 Alumni)

SVP & Chief Digital Officer, The Cosmopolitan Hotel

Mark Christianson

Digital Workplace Senior Lead, Mars

R "Ray" Wang (Moderator)

Principal Analyst and Founder, Constellation Research

Visionaries: CX2030

10:20am - 10:40am, Jun 1

CX won't stand still and it won't get easier. Or will it? Will we tune out the noise to focus? Or will tales of the metaverse distract? Hear from CX leaders on what the future holds and how to prevent taking our eyes off the ball.Read more

Liz Miller (Moderator)

VP and Principal Analyst, Constellation Research, Inc.

Katrina Gosek

Vice President, Product Management, Oracle

Amrit Chaudhuri

Chief Marketing Officer, 8x8

Solar Flare: Energy Break

10:40am - 11:00am, Jun 1

Take the time to re-up on the key food groups of caffeine, sugar, salt, carbs, and fat.  Catch a speaker or panelists in the foyer to chat and share an insight or make a connection.Read more

Brain Trust: Customers and Employees Care: Why ESG is a Corporate Hot Button

11:00am - 11:20am, Jun 1

Critical shifts are happening as customers, employees and investors are all taking a new look at an organization's corporate stand on Environmental, Social and Governance (ESG) issues. But the age of vanity metrics and glossy reports are over. This panel will dive into moving from a voluntary to a mandatory stand.Read more

Doug Henschen (Moderator)

VP and Principal Analyst, Constellation Research

D. Evan Van Hook

CSO, Honeywell

Headline Disruptor Keynote: Immersion in Action: Novant Health

11:20am - 11:40am, Jun 1

Paula Kranz serves as the Executive Director of the Novant Health Innovation Lab where she spearheads strategic innovation initiatives. Paula will be sharing some of the rich experiences in play including AR and VR based experieences disrupting the status quo.Read more

Paula Kranz

Executive Director, Novant Health

Workshop

11:40am - 12:30pm, Jun 1

Liz Miller (Moderator)

VP and Principal Analyst, Constellation Research, Inc.

R "Ray" Wang (Moderator)

Principal Analyst and Founder, Constellation Research

Dion Hinchcliffe (Moderator)

VP and Principal Analyst, Constellation Research

Lunch - Scarpetta's

12:30pm - 1:40pm, Jun 1

Join us for a New York fine Italian dining experience!

The original Scarpetta opened in New York City’s Meatpacking District in 2008 to a critically acclaimed 3-star review from the NY Times. The restaurant’s name is derived from the Italian expression, “fare la Scarpetta,” which means to savor a meal to the last bite.

The philosophy of Scarpetta’s kitchen is to create bold flavors by amplifying the essence of seasonal ingredients. The signature pastas are made in-house daily and are paired with the highest quality, locally-sourced ingredients. Scarpetta’s famous Spaghetti...Read more

Industry Insights: Inside The Future of Patient Experience

1:40pm - 2:00pm, Jun 1

A shift is happening in patient experience.  From at home care to telemedicine, the patient journey has been transformed.  Population health and outcomes matter more than ever and new modalities to improve accessibility and health equity have emerged.  Learn what leaders are doing to transform experienes for providers, patients, and their families.Read more

R "Ray" Wang (Moderator)

Principal Analyst and Founder, Constellation Research

Bradd Busick (BT150 Alumni)

Senior Vice President and CIO, Multicare Health System

Jessica Federer

General Partner, BMP

Neil Gomes (BT150 Alumni)

SVP, Digital & Human Experiences, CommonSpirit Health

Headliner Disruptor Keynote: Agitate to Stimulate – How Successful Brands EMBRACE A DOSE of Good Friction

2:00pm - 2:20pm, Jun 1

Since the moment the first human-invented the wheel, we have been on the hunt to do more with less effort. This has accelerated in recent years with a ruthless focus on creating frictionless experiences. But have we gone too far?

Indeed, not all friction is created equal.

In the quest to reduce bad friction, have we neutered all the good friction?  Good friction is essential to induce the much-needed happy chemicals like Adrenaline, Dopamine, Oxytocin, Serotonin, and Endorphins (A DOSE).  Good friction that leads to creating Exclusivity, Meaning, Belonging,...Read more

Soon Yu

Best Selling Author, CMO, Iconic Advantage

Solar Flare: Energy Break

3:20pm - 3:40pm, Jun 1

Take the time to re-up on the key food groups of caffeine, sugar, solt, carbs and fat.  Catch a speaker or panelist in the foyer to chat and share an insight or make a connection.Read more

Market Maker: Fireside Chat with Doug Hanson

3:40pm - 4:00pm, Jun 1

Tune in for a Fireside Chat with the head of Top Coder. We'll share insights on the talent crunch, the hot skills for 2022, and how to set up your own challenge!Read more

R "Ray" Wang

Principal Analyst and Founder, Constellation Research

Doug Hanson

CEO, Topcoder

Headline Disruptor Keynote: Immersion in Action: QelviQ

4:00pm - 4:20pm, Jun 1

AI meet wine. Wine, meet a new experience bringing physical, digital, AI, data and the perfectly paired, chilled and understood wine to your home. Helena Verellen, a seasoned marketer and business strategist (and AX100 leader) with brands like Audible, WWE, Sony Music and most recently Sesame Workshop, will share her journey to founder and CEO of the next experience in wine and electronics.Read more

Liz Miller (Moderator)

VP and Principal Analyst, Constellation Research, Inc.

Helena Verellen

Global Marketing Strategist, Sesame Workshop, Co-Founder QelviQ

CRTV Live

4:20pm - 4:40pm, Jun 1

Experience a segment of CRTV live and on stage as three of our four show hosts talk about top of mind topics and winning strategies from AX leaders Read more

Liz Miller

VP and Principal Analyst, Constellation Research, Inc.

Doug Henschen

VP and Principal Analyst, Constellation Research

Dion Hinchcliffe

VP and Principal Analyst, Constellation Research

Brain Trust: Advancing Employee Experience in the Age of The Great Refactoring

4:40pm - 5:00pm, Jun 1

Employee expectations are shifting. The conversation is about the tools, processes and structures in place for personal success. Culture will win the day in the battle over talent across all spaces and places, not just for knowledge workers. The reality is not everyone is ready for this turn towards experiene as a workplace differentiator. These leaders have been living this talk.Read more

Dion Hinchcliffe (Moderator)

VP and Principal Analyst, Constellation Research

Katrina Ghazarian

CEO, GamedayHR

David Miller

Head of Employee Listening , PayPal

Roxie Strohmenger

Vice President, Customer Experience Strategy, UKG

Brain Trust: Risk Takers and Rule Breakers

5:00pm - 5:20pm, Jun 1

Next generation customer and employee experiences will require some shifts in how we think and design engagements and business models. What comes next will be defined by the rule breakers and risk takers willing to intentionally walk away from the status quo. This is the session to start talking about the right risks to advance experienceRead more

Liz Miller (Moderator)

VP and Principal Analyst, Constellation Research, Inc.

Brad Gillespie

VP/GM of Consulting, Cvent

Jonathan Feldman

Chief Information Officer, City of Asheville

Martin Kihn

SVP Strategy, Marketing Cloud, Salesforce

Welcome and Cocktails

6:30pm - 7:30pm, Jun 1

The Harvard Club of New York City was founded in 1865 and the site of this year's AX100 awards banquet. With its architectural beauty and long history, the Harvard Club of NYC was one of the first buildings to be named a New York City Landmark. It is also listed on the National Register of Historic Places. Members and alumni have good reason to be justifiably proud of this remarkable building.

Join us in celebrating the winners of this year's Ambient Experience leaders award (AX100) at the dinner and awards ceremony.  Proper attire required.

This evening is Cocktail attire...Read more

Liz Miller

VP and Principal Analyst, Constellation Research, Inc.

Dion Hinchcliffe

VP and Principal Analyst, Constellation Research

Insomniacs Club - Seville Cocktail Lounge

10:00pm - 11:59pm, Jun 1

Join us for more.  We'll be back at the hotel for a treat at The Sevile.  The Seville is reservation only, so please let the front door folks know you are with the Constellation group.

The Seville is a return to the throwback New York cocktail lounge adapted for today’s social life. A curated music program of old school bangers, ranging from 90’s New York hip hop to 60’s classic rock, energizes the room. With live performances and DJ sets by ‘The Ladies of the Seville,’ this is about music and cocktails that transport you to an authentic feel good place. Welcoming bartenders create...Read more