IBM Watson Engagement Advisor Brings Supercomputing Power to Customer Support
IBM Watson Engagement Advisor redefines the delivery of customer service. This new supercomputer processes huge amounts of data and “understands” it with astounding speed. It puts correct contextual response on its content, analyzing evidence and computing accurately by weighting the response confidence level. Watson is analogous to having a “genius” in the room putting out correct information to deliver responses to complex queries. Its computing abilities make other information analysis applications appear less exceptional. Importantly, Watson provides an opportunity for companies to transform how they deliver support to customers. It may finally be the breakthrough application that supercharges the adoption of self-service. While not every customer service organization may need such powerful computing, the potential breakthroughs are unlimited and deserve a closer look.