CEO Steve Ballmer published a long-awaiting memo this morning announcing corporate-wide organizational changes at Microsoft. Although the reorg includes changes across many Microsoft functions, what does it mean specifically for the Dynamics group, which is responsible for Microsoft's business applications?

Over the last six months or so, I have taken a deep dive into the world of Marketing Automation, Digital Disruption and Mobility and Marketing Trends. And with every report, I see evidence of the situation playing over and over again – there is a growing distance between business and customers. It’s not just a gap anymore – it’s a chasm: