Nov 15, 2013 11:57pm PST

Your customer in context, on a personal note…

It’s really getting personal out there. And, customers are delighted by the individual attention.

See the vision, and, more importantly, the reality of new ideas and creative approaches driving true systems of omnichannel engagement and supply chain optimization for companies across multiple industries worldwide. Be the first to see fascinating new IBM innovations in personalization – applying science to the art of marketing – including Watson and new IBM Presence Zones.

Personalize your experience at Smarter Commerce Global Summit 2014. Gain knowledge, tips and best practices from other industries to transform your business immediately. Share and develop ideas with some of the brightest technical and business minds from across the globe. And, enhance your skills as an innovative leader in your company.

Your personal invitation: Join us to innovate, and win. Check back soon for more information on registration.

About Tampa

We look forward to seeing you in sunny Tampa. With easy access from Tampa International airport, Smarter Commerce Global Summit will take place in the heart of the city. The Convention Center – our Summit venue – is a 600,000-square-foot building with unique architectural designs and spectacular waterfront views. For those looking for a great experience beyond the Summit gates, the Tampa Bay area has everything from warm and relaxing white sand beaches, to exciting sports, restaurants and entertainment.

 

May 12-15, 2014 | Tampa Convention Center#smartercommerce

Guest Speakers
Ron HowardFilmmakerLearn more
Sally HogsheadAdvertising &Personal Branding ExpertLearn moreA video invite from Sally Hogshead

 

Event Host
Jay BaerPresidentConvince and ConvertLearn more
Special Guest
Kenichi EbinaPerformance artistLearn more
Opening General Session: Smarter Commerce: Moments Matter.Tuesday, May 13, 2014 8:30 – 10:00 AM.

In this exciting opening general session, learn how to know which moments matter to engage with your customers, partners and suppliers. Find out how leaders are creating and delivering exceptional customer experiences that lead to greater trust and loyalty. And, Ron Howard will share his expertise on innovative storytelling to engage audiences – and ultimately customers of your brands.

Fausto Hernandez PintadoChief Strategic Planning and Value Creation OfficerGrupo Financiero Banorte
Craig HaymanGeneral ManagerIndustry Cloud SolutionsIBM
Billy MayGroup Vice PresidentDirect-to-Consumer, Digital, and Customer MarketingAbercrombie & Fitch.
Robert LeBlancSenior Vice PresidentMiddleware SoftwareIBM
Ron HowardFilmmaker 

Day 2 General Session: Innovating at the speed of life.Wednesday, May 14, 2014 8:30 – 10:00 AM

In this inspiring general session, learn about emerging patterns of innovation and design thinking that helps to reinvent the customer experience and satisfy at the speed of life. Discover how to fascinate in seconds from Sally Hogshead, and satisfy at the speed of life.

Siobhan FitzpatrickDirector of Multi Channel, Homebase
Jo KenrickMarketing Director, Homebase
Paul PapasGlobal LeaderIBM Interactive Experience
Sanjay GuptaExecutive VPMarketing, Innovationand Corporate RelationsAllstate
Sally HogsheadAdvertising &Personal Branding Expert

Procurement and Legal KeynoteTuesday, May 13th, 11:00 - 12:30 Engage with the Enterprise in Moments that Matter

Speakers:Jason Busch, Managing Director, Azul PartnersNancy Grasse, Senior Vice President, Director of Contracts Administration, UMB BankPatrice Knight, Vice President Global Procurement, Operations, ISC, GIE/GMU Strategy, IBMTerrence Curley, Director, Products, B2B and Commerce, IBM

Marketing and Merchandising KeynoteTuesday, May 13th, 1:00 – 2:30Engaging at the Speed of Life: Moments Matter

Speakers:Chris Wong, Vice President, Products and Strategy, IBMJay Baer, President, Convince and Convert; Host/Author, YoutilityKareem Yusuf, Vice President, Development and SaaS Operations, IBMKevin Bishop, Vice President, EMM, IBM

Customer Experience and Analytics KeynoteTuesday, May 13th, 2:45 – 3:45Using Customer Analytics to Make Moments Matter

Speakers:Andrea Mestriner, Director, Global Site Conversion, Hotels.comJames Liebe, President, RJ Liebe Athletic Lettering CompanyJohn Dawes, Vice President, Products and Strategy, Tealeaf, IBMKen Bisconti, Business Leader, IBM Tealeaf, IBMMerijn te Booij, Leader, Product and Strategy, Genesys

Integration and File Transfer KeynoteTuesday, May 13th, 4:30 – 5:30Synchronizing Value Chains at the Speed of Life with IBM B2B Integration and Managed File Transfer Solutions

Speakers:Charles Chu, Vice President, B2B and Commerce Product Management, IBMMichelle Munson, CEO, Aspera, an IBM Company

Optimization KeynoteTuesday, May 13th, 5:45 – 6:45Conquering Supply Chain Risk: A New Approach

Speaker:David Simchi-Levi, Professor, Civil and System Engineering, MIT

Commerce and Supply Chain KeynoteWednesday, May 14th, 11:15 - 12:30Using Innovation to Deliver Moments that Matter

Speakers:Don Tapscott, Author, Professor and Chancellor, Trent UniversityJohn Mesberg, Vice President, B2B and Commerce Solutions, IBM

Securing Commerce KeynoteWednesday, May 14th, 2:15 – 3:15Fighting Fraud: A Special Kind of Reputation Risk

Speakers:Peter Hirsch, EVP, Director of Reputational Risk, Ogilvy Public Relations WorldwideRobert Griffin, Vice President, Industry Solutions, IBM

Inspired Leadership KeynoteWednesday, May 14th, 3:30 - 4:30Why it Takes The Heart & The Fist

Speaker:Eric Greitens, CEO, The Mission Continues; Author

 

Tags

SmarterCommerce