9 page report snapshot of Compelling Investments for Extraordinary Service by Elizabeth Herrell.
Included in this snapshot:
- Table of Contents
- Executive Summary
- Purpose and Intent
- Era of Massive Change Creates Shift in Customer Expectations
- Brands Need to Accelerate Service Delivery
- Customer Service Applications Adoption Lifecycle
- Parralax: Your Culture Will Determine How Quickly You Consume Innovation by R "Ray" Wang
- More...